Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***s
Excellent i’m on time
E***a
November 12 issued an order, december 11 arrived at the post office, the track is read “post of russia”, which is well recommended by the store (i live in the far north)! Bought in the set: wide-angle/macro + telescopic zoom lens. Macro for yourself, telescopic as a gift. And a miracle! The macro box is not wrinkled and very colorful and presentable, and the lens for the gift, first the box is wrinkled, and without dents, the box looks very sad, in color design. I did not look inside, i do not know whether anything inside and everything is in stock, but the lens for macro photography is very heavy and with a bag. I tried to take a photo on xiaomi redmi note 4, but i did not find much difference. It will be necessary to take pictures more often, maybe the difference in pictures over time will be more obvious. I can not say anything about zoom.
A***v
The clip does not fit the dual camera xiaomi redmi note 5. because of this, the light falls at an angle and is not enough. The lens is very small, eyes like a monocular to look almost impossible, it is necessary to apply directly to the eye. Incidentally, the chineses translated the pyshou with asps, passers, a piece of noorm, but the staff is needed. Good luck. Purchase satisfied. I apply comparative photos.
Y***l
Very good product. Zoom is amazing and quality great
Customer
works perfect good quality I recommend to buy. there is pictures shot with this Lens on Google pixel 2 XL
B***o
Found the wonderful product! All as the description! THE first picture is only with the zoom, the second with the zoom camera lens and the third with the zoom of two! Without words
A***r
High quality, Fast shipping, arrived on schedule. Well packed, all as described. Very attentive. Strongly recommend
M***a
Very good product, according to description, the shipment was within the store’s deadline
A***o
Here is such a complete set. Your money is worth it. The store is excellent, i recommend.
M***k
Sure it will work smoothly in clean air
K***r
Overall good zoom but unfortunately clip doesn’t fit on my Pixel 3 XL phone.
S***s
Convenient thing. Even through the glass in bad weather there is clarity
G***s
I thank you. Excellent product. I like it very much. Delivery on time. Delivery to Azerbaijan in 20 days
A***v
First, i was amazed by the size. This is not the ones for a dollar or two or five. Excellent optics. Do not soap, aperture is excellent for 18x. The iphone is suitable. “Lycra”: if you do not twist the elastic band for the eye to bring close to the eye, the viewing angle expands at times. Yes, and a very important parameter. The minimum distance to the object in my case is only 1,9 meters! Many binoculars you will not focus within the apartment, but here you can read the newspaper in the hands of a person sitting a couple of meters from you.
O***g
Veryy nice i so happy thank you so much i hope again with work you
W***s
It’s oké
M***U
Good packaging, and delivery problem was solved swiftly and at no extra-cost. The TELEPHOTO_LENS 18X is VERY GOOD, but you need PATIENCE and skill to find the EXACT position centered on your Smartphone lens. Use of tripod highly recommended. I have pictured a nearby mountain (“La Rhune”, 900 m altitude) located at TWENTY FOUR kilometres (24 km !!!!! ) in bad conditions (clouds, haze, sun rather in front to the left). . I also took pictures of my garden cabin from my balcony (distance 20 m approx). Smartphone is my old “LG-Fino” with 8 Megapixels camera. First pictures (A and D) are NORMAL, then B and E use the 18X Telephoto, and then C and F are taken with the Telephoto lens PLUS Electronic zooming (4X) of the Smartphone. I could not picture the moon because the Smartphone could not focus properly, but using the Telephoto Lens 18X like a Monocular gives a VERY GOOD VIEW of the moon or other subjects. I HIGHLY RECOMMEND,