Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in 5 days straight home. Excellent sound, perfectly caught 50 radio stations. Great product. Seller recommend. Thank you.
this item is every every good I like itstore thank you ,the item cam in 2weeks
I’m happy with the product, it came very quickly, everything works, the sound is good, and a gift from the store, a flash drive, very nice, i recommend.
Column super! Ordered 12.04.2019. Brought home on 15.04.2019. The complete set is visible in the photo (except for the flash drive that loses). Sound super! I recommend to everyone! Shop respect!!! One of the best options on ali.
Fast shipping. The column is not hi-fi but its money is worth it. For music on the garden the most it!
총알배송.fast shipping and quality good. i recommand this parcel. perfect.
It came very quickly, to perm for 6 days, courier to the house.
It is very cool) the bass is excellent, for such a small box) at home at full very loud) delivered to perm for 7 days.
All as described! Everything works! For trips to nature, camping, then what you need! Thanks to the store for the speed and honesty!
Shipping 7 days. The plastic is slightly scratched. It’s like they were driving on the concrete floor. But it’s not the store’s fault. Pleases that the inscription on the remote is already in english. Not as before in chinese. I’m not a music lover. I’m more than satisfied with the sound. Bluetooth plays perfectly. Tracks are switched from both the console and the speaker itself. Purchase satisfied. The radio catches and plays perfectly. In the kit was an adapter. From memory card to usb.
All as described, fast shipping, all recommendations!
The column came well very quickly, surprisingly, two days)) i did not check yet, but it was packed neatly, thank you all i recommend
Class! The sound is pleasant, bassive, it’s nice to listen, the battery also holds for a long time. I took on reviews, expectations were met.
Super bell. many thanks to the store.