Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v
The best sound that i had!!! Quality of performance. To describe exactly until i can’t ‘it is necessary time to understand everything. The sound is jammed. Detailing ‘elastic bass. Rock listen is a pleasure.
A***o
Pleased so pleased!!! Thank you very much!!! Attention to customers, efficiency-everything is on top! Special thanks for the balanced cable 2.5mm))) that immediately audible-the bottom is much nicer, the bass is better than the bgvp dm6. The rest of us still need to work and listen. I’m delighted-the headphones are externally very beautiful. There were a hitch with the sending of the order, but the store decided everything instantly-great well done!!!
N***v
Color: b-15 The sound is gorgeous. Compared with cca c16 sony xba z5 sennheiser ie 800. Fearless s8pro is the most preferred personally for me. Lightweight convenient body excellent cable without microphone effect included. And most likely it is silver-plated copper. Cover included is really a thing! Looks very expensive. I think this is the best offer for such money. Headphones are very loud, even from a phone with a dac swing on the first 4 volume divisions.
H***o
The S8F is an amazing IEM. love how mine turned out and would definitely recommend this to my friends. I am also very happy with their customer support. Great experience overall
W***k
nice sound!!!!
E***n
Great headphones. I recommend the store. 1. Quickly sent and quickly delivered. 2. Provided a discount by sending by EMS. 3. Before sending clarified the IEM faceplate. In general, the purchase is happy as an elephant 🙂 Headphones worth the money!!
D***i
Everything is fine, the quality is on top, the store declared the cost of 20 dollars. shipping by china dhl (not tracked, the track is generally some left) and by russia ems track sent the app post russia. collected order days 8, delivery-weeks 3 to st. petersburg. the kit includes a blue box “under the skin” in which headphones and a cable of 3.5mm, a balanced 2.5 alas is not. 3 pairs of silicone nozzles + 1 on the ears. Nozzles really liked, sit like poured, better dunu spinfit-but it’s subjective. eat a metal plate with a serial number and the name of the collector, some cloth and paper in chinese. about the sound i can not yet say unequivocally, because my player fiio x7!! On neballance plays somehow muddy, i will look for a ballan cable with a 0.78mm plug, there is not much to compare-only with dunu dk-3001. In neballans-parity. Then i will write as soon as i hear.