Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v
On the carpet coating works unsatisfactorily! Rather is of interest to the animal.
A***L
Dust collects. Hair picks up when tangled in them. I will change the fabric, ugly. The cat did not appreciate. Quite a good thing.
A***v
The ball is a funny cat in delight. Seller thanks the order arrived relatively quickly.
E***n
I took it as a toy for a cat, but he did not really like it). The device works fine, a little dust and wool collects. Of the minuses i will note the exactness to the surface (poor patency on the carpets), the noise created (mainly because of the zipper on the case). Sometimes hangs, leaning against the wall or angle, apparently there is not enough battery power, but ordinary will not attack. In general, i’m happy, besides the delivery was fast (st. petersburg).
E***h
All super, ordered for cats, one scared, the second interested, delivery 20 days
L***a
My dog likes to mad!!
K***n
Good product came quickly, works. Dogs of crazy!!!!
O***h
Without fabric runs well, with fabric stops when hit with a zipper, changed batteries, the same ( Came quickly
A***y
As a vacuum cleaner is useless, and for a cat norms!)
H***v
For my very regret device came broken
I***v
Need 1 finger battery, cool thing rolls itself, the cat likes, but dust and hair does not particularly collect
N***v
The goods came can be said quickly, tracked. One ball closes tightly, and therefore does not start, t. To the mechanism in a tight to the cavity, it is necessary not to close tightly, but in general everything is good
A***u
Norm vacuum cleaner, more toy, but cool. Animal tease, dust clean
D***h
I took a joke for a cat, a cat in shock. In fact, this thing can be turned on and left on business, slightly noisy, in fact, a lot of dust will not collect. Funny thing.
E***f
Super toy for cat. Some fine dust also collects! 4 replacement covers. 1 battery finger or battery buy and forward.
S***v
21.01 paid, 02.03 received in mo. The dog is happy as an elephant))). There is nothing vacuum, just a rag shell, maybe collected what, but initially the illusions did not nourish and bought as fun for animals.
G***v
Крутяк!
V***h
Did not immediately find where to insert the battery (shift the cap). After the launch, i realized that in my childhood there was not enough such a toy. The cat will choke sausage in the refrigerator, and with the “vacuum cleaner” i will still play myself. Thank you store!