Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***v
Excellent column, its money is worth it. I liked the design, compact, sound clean, playback via bluetooth, aux, micro sd. The screen displays the current time, ambient temperature and battery charging percentage. There is a radio, by the way when i connected the aux cable the sound of the radio became better, apparently the aux cable additionally performs the function of the antenna for the radio. The brightness of the screen has three modes, at night you can put the weakest backlight, you can see well and do not interfere with sleep. It is possible to install two alarm clocks. The adjustment and control of the column is quite simple, i figured out without instructions. Delivery from a warehouse in russia, fast enough. Packed securely.
A***v
Class plays, looks stylish took for 1500 now for some reason 3t. r
D***d
The store sent the parcel on the day of order. Very quickly received. About a week. Thank you so much. Everything works. Not even bad for its size. Extremely recommend!!!
F***r
Excellent clock, everything works, the temperature shows exactly, the radio tuned to 18 channels, 3 brightness modes, the volume of the speakers in the room is enough, on the street i would like to louder
T***a
Column-super!!!!!! Everything works and came whole! Packaging is reliable! Delivery from the moscow region to the perm region-7 days!!! Thank you!!! I recommend to everyone!!!
N***n
Very fast shipping. I ordered delivery from russia. Send in 1 day, the courier brought home. Very satisfied. Everything works. Cool!!!
S***v
The goods came in 8 days! Thank you, i’m very pleased, amazing thing! Plays perfectly, clean, the sound is awesome! Thank you very much! Seller recommend 100 percent!!!
E***a
The store sent the order very fast, super fast shipping! On saturday evening ordered, on monday morning the courier handed in hands!!! Super service! The column is cool, it sounds clean and loud, the clock is set up, the alarm clock ringtones are true fast and only three but you can put it from a flash drive or radio! In general, a cool thing, the seller is super! I advise everyone, you will not regret it for sure!!! Thank you seller!
D***u
Management is wise. You could have more buttons. Yelling louder than the tv with bass. So far, norms
M***l
Works perfectly, construction quality better than expected. Sound is pleasant and smooth, not harsh at all – especially for the size. Totally recommending.
O***k
Ordered 03/27/19 received 04/11/19, the packaging is good, the quality of the goods is excellent. Everything works, even “hands free”, i did not use the alarm clock. Sound with bass, for a room with a head. Ramstein sounds good. I recommend the product and the store uniquely!!!! On the charge i will check and comply my goal. Ordered 27.03.19 received 11.04.19, the packaging is good, the quality of the goods is fine. Everything works, even “hands free”, only the alarm clock was not used. Sound with bass, for room with head. Ramstein sounds good. I recommend the product and the seller definitely!!!! On the charge i will check and unsubscribe.
G***v
Looks great, the quality is good, the sound is good.
D***y
Ordered from the russian federation, came for a week. Quality fire! Everything is neatly done and everything works. Out of the box charge 50%. In box watch, microusb power cord, aux cord 3.5-3.5 jack
A***v
Loud quality sound. look great. i recommend.
V***v
Very fast!!! In the moscow region for 3 days!!! Delivered to the door!!! The device of its money is worth it, it plays clean. Design super. Plastic quality. I recommend.
A***v
Great item! Fast shipping! Recommend product and store!! All successful purchases!