Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***k
Very good film!!!!
V***a
Good, but very difficult to stick, you need very carefully
M***v
The goods waited more than a month, this is the first minus. The second important minus, the film terribly stinks, like spoiled cheese))) to glue the film is quite difficult, to glue without air bubbles is almost impossible, be sure to take a film with a special set for gluing. Advantages are little, or rather one-low price.
J***u
Came quickly. Glued the principle is also easy, the bubbles left on the third day, the edges of me also perfectly stuck, do not leave. Already a couple of weeks as glued. I did not like the fact that on top of the film some cutouts, why it is not clear. And fingerprints are very much left and harder to wipe than from the glass itself. Probably all the same i’ll take off, i do not like that forever the glass is flooded.
D***k
Why it has many patterns on the top part? Meizu 16x has only one camera, we don’t need another parts at the right part. Anyway, satisfied considering its price.
O***n
Ordered 28.03.2019 came to pervomaysk mykolaiv region 17.04.2019 until glued to the look of the bad store i recommend.
O***a
The film came up. In the kit spatelok for invitation. Super)
S***v
Gluing without dust is extremely difficult, attracts it as a magnet protective film. Very marky. I’ll look for something else for her to replace
A***n
The film came with 3 extra holes at the top for meizu15, but alik part of the money returns, so 4 stars
V***h
Excellent store, sent with track tracking in russia. Everything corresponds to the description.
Customer
The order reached siberia in 25 days. The description corresponds. I did not try to glue it just in case while the glass is standing
S***a
Fast shipping TQ store
V***V
A month after payment came to my post office. 82 region. It seems to be the same size. About additional holes is not sure, because on a black background of sensors is not visible. After gluing and using, i will add a review.
Customer
Delivery of a month and a half to the urals. The film was glued normally.