Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store is very responsible. I want to note the quality of packaging glass, which is very important, for such a fragile product. excellent, from a hard foam box, the glass itself is wrapped in a bubble film. the quality of the glass is good, there is no oleophobic, but for such a price, it’s not bad. Recommend seller
It came for 2 months. All whole, the packaging is excellent.
Packaging is good, it came for a month
Glass went a month and a half. It came in a huge box, locked in a film and a bag.
Very good product. Fast shipping in only 10 days. Good material quality. It fits perfectly. I recommend it
Excellent product nice packaging I love it thank you so much. Happy New Year ★★★★★
Reliable packaging has not yet met.
I order this glass not the first time, the quality is good, the only negative is glued only at the edges (black edging). But this time the glass did not come. The money was returned.
Good price , great communication, I recommend everyone.⭐⭐⭐⭐⭐
Thank you, it came even earlier than in a month. Excellent condition
Delivery two weeks. Glass is great
I ordered 17.02, the parcel came in 26.02 in Minsk. I ordered 4 glasses (2 white and 2 black), all 4 in order, packed in individual packaging. Standard package with napkins and stickers. Wrapped in bubble film, laid in a foam box. Even the box was not damaged during transportation. I put on the screen-the frame on the glass is slightly larger than the screen, the glass itself is slightly smaller than the screen. In general, not critical! While the purchase is satisfied.
Everything came intact, packed perfectly, but a very long time was the package.
Wrote 1 white, 1 black!! put 2 white!!!
Cool glass, the packaging is chic, everything came intact. Рекомедую. Thanks to the store. To moscow 2 months.
Glass is not optional. I order the fourth from this store, but there is a small uncool on the camera and the proximity sensor. Also, the glass very quickly begins to crumble from the edges. With the seller did not communicate, the delivery is long and not tracked.
Excellent packed securely. It came quickly. Very satisfied thank you