Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
U***u
Very good packaging, but quite long shipping. For 130 rubles, the sound is excellent, at least not rustling or something. In russia, such sell for 400.
A***n
The package reached astrakhan in three weeks. The cord is medium long. Sound quality with good bottom. Very happy. Thank you)
A***n
Surprised that the inscription on the headphones is different. Previously the store sent vido. Sounds like only the volume is higher. Slightly closes the sound, but for the street is normal. Ah v-shaped. In any case, there is no alternative for price-quality. I recommend to buy.
A***v
Headphones came to bobruisk for 30 days. but received them, completely different track number. i liked the sound, the bass is, the scene is present. i recommend!
S***v
Well, in fact, ordinary inserts, audio tests on youtube are heard and bass and top. The cable is thin, not sure for their long life, the ambrasure is too big, not for children’s ears.
B***a
store is kind and friendly. sound of earphones are amazing. but little sad about wire because it has our the head extension. otherwise all good. recommended seller.
I***i
The headphones came late, but they should have waited. I’m not a music lover, but chav wants to listen to music. The top and bottom are excellent, the middle is a little short, but still very worthy for 2 dollars. Cable of sufficient length, soft, high-quality. I can not predict their durability, but confuses the unsoldered inputs of wires into the 3.5 plug. Otherwise everything is fine.
O***s
Delivery this time is fast and took it only 24 days, which is very pleasing. Sent by the post of turkey and this time the speed of delivery pleased. Tracking was only tracked to istanbul, and then it is not known where the parcel was. Sent in a plastic bag with a puffy film inside. The package was thrown directly into the mailbox and everything came without damage. Headphones and two black ear pads were in a separate sealed bag. The quality of making headphones is very good for such a price. The sound is loud and saturated with the predominance of high frequencies and bass. By sounding to me, these headphones resemble the sound of ve monk plus headphones. I recommend these headphones for excellent sound quality and low price. Thanks to the store for the fast delivery and quality goods.
K***o
sound is very good,base goog and high frequency soft clear recomend
M***o
Great sound!
N***v
Everything is fine! Thank you!
B***v
Great sound without b! Not worse than qian25 or ve monk. The wire of the right earpiece is short and pulls it out of the ear. Wire flexible, straight plug
K***h
Excellent headphones for their price! Come quickly. Sound quality is good!
B***a
this is my second purchase from store. product came fast and sound awesome.
Customer
Sound decent
C***a
The parcel was 60 days from the moment of order. packed very well. inside is nested sealed The package in which the headphones were lying. checked-work. thanks the store!
V***n
Good ears for $1,94 let’s see how much will last, there was a truth for a long time…
S***s
The headphones are super, the sound is excellent for this price. Bought for 130 rubles. Walked a little more than a month, the store extended the protection at my request.