Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For their money quality in principle norms. Basses are extremely weak, high purity bursts. However, you can listen to music and movies in general. It is worth noting as a big plus delivery in 13 days. For this plus star.
Very good product! Delivery is fast, i was afraid that the headphones will be big, but they approached me! The sound is great. First there was a problem with the connection (one of the headphones was connected), but then i was able to configure!!! For such a price is very satisfied. (different from the original in size is very)
Pros: -Fast shipment -Fast delivery (8 days to chelyabinsk) -Everything works 🙂 Cons: -Sooo large (better i9 order)
Everything is fine, the sound is really cool for such a price. For a long time i could not understand how to turn on two headphones. But then i realized that you need to simultaneously press two, and then two times to press one, he will automatically start to look for the second, and turn on the bluetooth. Everything is super!
Arrived in advance. The sound is good, they are very comfortable and you synchronize easily. I still haven’t experienced the battery life and even the time full charge, but reading the instructions it looks like a great product at a really cheap price
in general good problems with pairing it wasant explained that good i had to search online , it good be explained better . i would recommend the store ( there are a little bit bigger than i thought )
Everything is fine, the headphones are still working, new ones came, quickly, thanks)
Great product, sound clear and clean, free rapidissima
love them! one was fully loaded the other one was empty. So i don’t know if the other one is good yet. but so far I love them!
The goods came quickly, about 2,5 weeks before kemerovo! For such money headphones are very good! The sound is clean, the bass is really not! Seller recommend!))
Funny headphones. Bought for a 7-year-old daughter, because. We have all the originals and she also wanted to have similar headphones without wires;) connected to the phone quickly, only they are a little more than the originals and for small children’s ears in size more. On my youtube channel (35 +) ali-shopaholic with more than 22.000 subscribers, i show in detail and with fitting my numerous orders with aliexpress making up complete images of things and accessories. I also show men’s and children’s clothes (with fitting), which i buy for my husband, son and daughter. I invite you to visit! Come will not regret!
The goods came in good condition