Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***v
The headphones are very good, quality, the sound is clean. There are also minuses, check how well screwed inserts, i almost lost one on the first day when select the insert drip on the thread nail polish to lock it and not lose, also strains the quality of the cable, clings to itself, tangles and the feeling as if the cable is smeared with something. The headphones delivered very quickly, the parcel is tracked
P***a
It came super fast 12 days to ufa, republic of bashkortostan. The second time i order this model-i really like it. I tried the younger one-i did not like the sound completely. These headphones are another thing, the sound of fire! This store in the kit put even more bass nozzles, in addition to the three sizes of ear cups, i like the standard. Another seller did not have such in the kit. In general i recommend the product and the seller. Delivery-bullet, quality-reference.
Y***o
All the way
Customer
In general, for this money is not bad. For me a little too high. Basses are acceptable. Delivery 3 weeks. The workmanship is good. Wire rustling. In general, on a solid four, if without claims.
M***r
Beautiful product of
S***s
In kiev for 19 days. The product corresponds to the description. The store is sociable. Thank you for the goods and promptness.
D***v
Headphones came for 10 days very quickly, already the second i order, a friend, my serve already a year perfectly. Better than the sound did not meet.
M***a
Not bad. It came quickly. For such money is not a bad sound.
V***v
All norms, i order not the first time this model, foam t400 s is perfect
A***v
Sound and look very decent! The sound and view is very decent!
P***h
This is a detailed review.! !! At the end there will be a couple of useful tips!!! Lightning delivery to minsk, but our mail as always failed. In itoge-27 days. Seller respect! What’s inside the box? 1. headphones 2. 4 pairs of ear cups (2 pairs are worn on replacement nozzles) 2 pairs-m, 1-l, 1-s. Noise insulation is excellent. 3. replaceable nozzles. With some bass in the headphones is excellent, with others the sound becomes less bass, due to the compensation hole on the nozzles (fourth photo). 4. manual. For $10, this is the best choice. The sound is detailed and with a dense bass. If you compare with hubrid pro hd 2, then the hybrids sound better, but the price they have is 2 times higher. Plug gold-plated, l-shaped. ! !! Useful tips!!! 1. if you want to buy headphones that will last you a long time and do not plan to use them as a headset, then take the version without a microphone. The main disease of kz headphones is a flimsy microphone housing. 2. buy a storage case from the same firm it costs only 1 $. 3. use equalizer, dolby atmos, and others.
M***h
Super earphones. RECOMMEND SHOP AND EARPHONE KZ ED9 ARE BEST. Rewelacjaaaaaaaaaa :))))))
Y***s
It came quickly, in appearance all the hood, thank you)
V***k
City in dorosez. The sound is not extinguished. I recommend.
A***v
Good sound. For this money will go. Delivery-13 days to kaliningrad.