Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***n
For the price the sound is amazing. Needs a little eq to get it’s full potential. Cable is much better than previous versions and the ear hook is not bad (I won’t be removing them this time).
R***v
Come quickly. Good quality. The sound is not bad, the scene is not wide, but the sound is clean. I recommend to buy. The store was pleased. Thank you!
Customer
Don’t think you can buy a better earphone at this price. Bass and treble proportional. Other comments said that the earphone came to Turkey between 8 – 14 days but it came to me 20 days. No problem, Still fast. The reason I’m giving you four stars is because they’re not ergonomic. It hurts your ear in long-term use. You can get it without thinking. Quality goods
A***n
All excellent recommend shipping 13 days
A***h
The store is sociable, but strange. I take it from him not for the first time and noticed such a moment: if there are any problems with the goods, he asks to shoot them on video. The truth does not specify how to convey the problems of the sound of in-channel headphones on the video. Now by sound. The sound is chic. Seriously, for such funny money these headphones are the best option. However, here not without pitfalls-it all depends on the source. For a phone without a dedicated dac, this model is clearly not worth taking (it is better for a smartphone to take kz zs5-i also have them from a normal phone they sound very balanced and great). Most likely, you will have to twist the lower and central middle of the equalizer (250-500 hz), because. On most of my players it is there that there is a tangible rubble. I also cleaned the top octave (16 k hz)-otherwise in some compositions there were too cutting sounds. Outcome: for hi-fi player-the best option from the budget niche. For a smartphone-i advise you to take kz zs5.
S***N
After a lengthy search for a headset, I think I make the right choice for myself. The store is successful. He arrived in a month.
Customer
Shvidko rearranged that delivered, the mower retreated with a stretch of all-round hat. Goods for description.
Z***v
Headphones are good, the shape is comfortable, but only for large ears (keep in mind) came quickly
S***v
Their money is worth, i do not understand the details, but the sound is more powerful than the sennheiser cx 200 and to cx 300ii too. Seller sorcerer, delivered instantly)))
J***e
Excellent product
P***n
My 2nd es4 and im already so happy 🙂
A***e
All excellent and came in record time, i recommend the store.
B***e
The item was well packaged. It came in less than 3 weeks… I recommend this earphones.
H***n
I got about half the price in Turkey, Number Ten sound and bass. I recommend to friends to get it. I intend to place another order.
F***r
Fast shipping. Beautiful product. Sound quality is gorgeous. I recommend it.
B***o
Product arrived before set time. Very happy