Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size is right, the protection is very good, you can stick it yourself, it is very convenient
Still very good, just right, I will choose this next time.
It is clear and bright, and it is sensitive to contact, which does not affect the normal use of the mobile phone.
The size is right, the anti-shock effect is very good, the glass is perfectly fit, and the hand feel is very good, very smooth, the quality is very good, there is no white edge and bubbles, and the quality is very strong, which can protect the mobile phone without Affect the touch, the price is more suitable, cost-effective, high fit, feels bare naked, very satisfied
The screen is also very clear, feels good, the hole position and size are just right, workmanship is exquisite, satisfied with it
I am too satisfied with this tempered glass. It is very good, very easy to use, very clear, and looks good. It is very well matched with the phone.
Hit the chinese new year 15 days order stood without movements… After shipment, to moscow flew in 10 days, super fast delivery. The product corresponds to the description, the glass is decent, glued on the entire surface of the display, you can take it.
It arrived well packaged. Very good product
I take not the first time, the glass is good
looks good. It is not yet set.
Very happy with the order i arrive in your time.
Sent quickly, the parcel was tracked, packed very well, everything corresponds to the description.
Packaging is excellent! looks super.! even just attaching it to the screen, trying on, the sensitivity of the screen has not changed;) for such a price excellent reservation! good luck to the store and thank you very much to the store!
My second order. this time i take as a gift to a friend. everything is super! the parcel came to georgia quickly, good store, excellent service. wish you good luck!