Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came the order very quickly, did not track even, did not expect that it will come so quickly, cool, thank you, the child is delighted
Great product, excellent quality, arrived very fast!
Good sound, good for ps4, with the usb port it gives you power for hearing aid light.
Perfect, i recommend taking them with the jack cable so i can plug into the play controller
Delivery is fast, all the way tracked. The product corresponds to the description, everything works. The child is happy. Thank you to the store.
Headphones are good came for 1 week, sit well, the sound is good especially in games, the microphone is decent for such money. but another adapter came
Excellent product i ordered on 12/march and arrived on 8/april very well packaged and shipping was very fast. They are beautiful, i hope to use them for a few months and send another assessment
the packaging was pretty good , the quality of the sound is good , very nice product. it cames also with the accessories. I’m satisfied with this product.
Good headphones. The sound is excellent, the microphone is also quite itself. 5 stars.
I recommend them for ps4 and pc players so happy and funny
Everything works, everything as stated in the description!!!
Delivery 15 days to ukraine. no tracking problems. Sent quickly, packed well. The headphones are good, the microphone sound is clean, for playing the most it. I recommend
I bought during the sale period, with all coupons and discounts came out in the price of 860₽. For this amount the headphones are more than excellent. Shipping a little longer than a week, track tracked all the way.
Fast delivery to moscow in 13 days. Good headphones
Came, the sound and the microphone have not yet checked
They look good, it sounds good, for play prrfectos