Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***v
Mifi or mifa what’s the difference?! The main thing is that the goods are good.
D***o
For now i recommend it. I like me very much and it sounds hard. Then i’ll leave more observacaions.
A***a
The column delivered by the courier, everything is well packed, looks very dignified, works via bluetooth and can also be connected by a 3,5mm cable. The order was made 11.11., came 21.12. Everything works.
V***v
The speaker came for 24 days. Track tracked, courier brought home. Connects via bluetooth or cord connector. There is one button: on, off, pause. For me, there are not enough volume control buttons. Build quality is excellent. The sound is good. Bluetooth is enough throughout the apartment. Purchase satisfied.
C***c
I’m from chile, i got the speaker in perfect condition, nothing to say, and it took a little while, so super good exelent would say me, thanks
K***l
perfect the sound is good battery is long lasting it’s small lifgt and comfortable to use worth the cost defintly
Y***n
Cool thing!!! Good sound. Convenient, inserted the phone and watch as a tv with good sound.
D***a
Sounds very good, exceeded my expectations
Y***n
Awesome thing! Very convenient, inserted a smartphone and watching video, you can listen to music… The sound is good, the room, the apartment is completely enough, no longer necessary. Seller respect and respect!!! I recommend the device, i order for the second time. For the first time i ordered 2, in the second 6!) a great gift to friends and relatives.
A***n
Shipping 18 days to the cfr. packed in mattress, no mail can break. The bt connexted immediately, sings, as for me, for the bt channel is normal. I did not taste it yet.
A***a
Very satisfied, you hear very well and the materials look very good quality, it also came very well packed and protected.
A***h
Thank you very much. Great thing. The sound is good, the room is enough, it connects quickly. I sent mifa as i asked, not mifi. Seller sociable, delivery fast. I advise you to gain.