Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***z
Same as described. Does all the functions. Easy to use. Bright display. You can easily read the Facebook, whatsapp messages etc. Arrived in 10 days. Seller is highly recommended
Y***v
Excellent bracelet, Taking into account the low price and even with a discount, only 300 rubles, Like everything works, it’s not difficult to understand, I do not need it myself, i will give someone
M***M
I wanted black color but salesman yesil gondermis
P***v
Excellent bracelet, performs its functions. Appearance of 5: the bracelet looks very good on the hand. On the back is the senbono engraving. The screen is bright, the application can adjust horizontal or vertical display. The bracelet warns about incoming calls. The strap is soft, the buckle is classic type, looks reliable. Pulse measures exactly. Steps too. The bracelet can display updated information on the screen. Also i tested the bracelet: i went a hundred steps counting each step and then compared with the result of the bracelet, then passed two hundred steps. The result surprised me, i did not expect such accuracy. The second feature of the pedometer is the lack of phantom measurements when you go in transport. I drove more than an hour on the bus, the pedometer of the bracelet remained the whole trip. The bracelet has a training mode. If you turn it on, the countdown begins and counting steps, and continuously measures the pulse. It’s very convenient. I am very pleased with the purchase. Thank you.
Customer
The product is not thin rough. His vibration is very good. I did not test its resistance to water. Packing is very good. Fast delivery.
S***a
Stylish functional bracelet, nothing superfluous, works through the app. Comfortable, on the hand looks neat. He reached st. petersburg in a week, brought the courier.
S***y
Order received, delivery in time, track number fully tracked all the way of order, store, honest and responsible⭐⭐⭐⭐⭐Interesting, fitness/bracelet, executed neatly, actual minimalism, looks original, all the functions stated in the description/present, i will test, the order was satisfied!