Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***a
Standard bracelet, nested protective film
Customer
Bracelet liked, all according to the description, also the store put a protective film for mi band as a gift. I did not communicate with the seller. The parcel came about a month and a half.
O***a
Strap cool!!! Plus, the store put a protective film, a trifle, but nice. We will still order from this seller!!!
E***K
The store put two films on the screen) ordered 11.11, to the kiev region the parcel was 6 weeks
L***a
I ordered a similar strap from this store, served a year, was happy, ordered a second time. Walked for a long time.
T***a
I order not the first time. It’s great, thank you. I recommend.
M***a
A very long time was the order
V***n
the product itself is good. delivered to Estonia in 65 days, which is too long. when asked the store to extend protection time, got no reaction back, and it was not possible to open dispute before protection time was over. so, the order was automatically confirmed, only then I could open the dispute. and only then seller wrote and asked to close the dispute and wait. well, package arrived 4 days later and only then I closed the dispute. all in all, happy with the product, but not happy with long delivery and communication with seller.
Customer
Everything came and the glasses in the kit!)
J***d
Everything is super as always! I recommend!
O***o
All super, as a gift put two films only very long shipping
S***h
The parcel received, the quality of the straps is excellent metal frame keeps perfectly and strongly
V***a
So far, it’s okay. Let’s see what happens in half a year
E***a
In 3 weeks came to hmao, the parcel was tracked. I order already 2 times. The previous bracelet served 2 years, there were cracks, and then began to tear on the back side, where the holes for fixing the size. I ordered 6 pieces, all in excellent condition and to each other film. Seller recommend!
A***j
The description corresponds. Slightly shorter than the regular. The order is satisfied. Thank you to the store.
P***n
Excellent quality, excellent price, but long shipping without track. I recommend.
Customer
Excellent strap-soft and pleasant! I order already the 3rd color)) film on mi bend as a gift goes
A***a
With the appearance of norms, but the color does not match the picture. In the picture it is more saturated dark or something, and came more children’s colors.