Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
It came in three weeks, tracked. In the application chose china, eng. Yaz-all synchronized, everything works
A***n
Sdek arrived for 20 days in chelyabinsk.
O***v
The clock is interesting, if you have a xiaomi smartphone, otherwise some of the functions will be unavailable, they say that the vibration is weak, but i did not notice such a flaw, the configuration is carried out with the selected chinese region and english (if you select the standard setting you will read the doodle), with calibration is also not all at once clear, but you can understand. Separate talk requires the operation of replacing the battery, do not try to pull the cover and snap (all will be scratched and will not open), tip: clamp the watch in the vice (pre-wrapped in the fabric, so as not to scratch) and having installed a thin slotted screwdriver lightly hit (the cover is easy to open), close the cover is also not easy, In the same vise i clamped the watch with a cloth, afraid that the glass would crack, but no, everything stood.
K***k
Everything is fine, the courier delivered to the door
A***a
Very cool clock, i’m delighted. A little rumbled in the setting, but everything is possible. The vibration of the alarm clock is short, but it was not for this. Handle just super recommend, now it’s my favorite
E***h
Delivery as per the clock with the deck. The clock itself is high, but not all the functionality is realized and vibro in general no.
G***a
Watch super! The truth was long, a month and a half. Immediately hooked another strap. Blue i also like, then this more feminine) according to the functionality: the vibration when the call is triggered once after a time, it was not possible to put the vibration on 10 contacts. The alarm clock itself does not turn on, because sleeping in them is uncomfortable, and vibration is unlikely to wake, it is barely perceptible) and so, i like everything. Look stylish, steps believe, time shows exactly, and what else is necessary?)
X***t
very good product and fast delivery times
S***h
Delivery is medium, although sdek. To set up you need a dance with a tambourine, but everything can be found on the internet. Look stylish, vibro on the alarm clock and itself is weak.
S***a
Watch like very much! Walked the truth for a long time and the store did not immediately send. In the internet found instructions how to configure, everything quickly turned out, satisfied)
Customer
Very good thank you
N***n
Good hours. With mi home synchronized, work properly. Delivery sdec
T***v
Original watch from mijia, fully corresponds to the description. They look very good. Quality as always on top. The clock is connected via bluetooth via the mi home app, in the settings you need to put the region of china, and the language of russian or english to whom as more convenient. The built-in pedometer displays the number of steps on the small dial below the clock.
A***v
Delivery to moscow 20 days by courier to the door. Everything is working. How to configure: swing mi home choose the country of china, then the horse clock to the app, go to the clock settings do time calibration (in calibration set the time that show the clock itself) after adding world clock (your city) and put that would display the time of your city. P.s to understand the chinese clock settings menu, put in the language of the mi home app english, then return to russian (or in chinese do not hamlet your city).
I***a
The watch is unrealistically comfortable, i do not even want to take them off my hand! Came very quickly to st. petersburg, delivered by courier.
A***v
I liked the clock, everything is fine only with the connection was carried
A***a
Watch fire. Reached the sverdlovsk region for 2 weeks.
Customer
Watch super! On the hand sit perfectly. With the phone synchronized quickly.