Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***i
Corresponds to the description went about a month packed well cardboard packaging was not available but it was seen that opened at the customs do not know how much will work but warms that the beast fan does not work loudly
Y***i
Great, let’s go to the windows
Customer
To ukraine it was 40 days, came a whole
M***m
Convenient heater for a small room… eats 0,6 kw per hour of operation.
H***y
2 of the 3 plugins are working well, one was damaged in transport
O***c
Came in principle quickly, everything was tracked. The heater came absalyutno whole, without any breakages. But it stinks terribly when i turned it on and the fan did not work, but the young man did. But it still bothers and nods. Warms not bad, but a large room does not heat. And so in principle norms, if the fan did not return the money
A***d
The product and arrive but damaged it does not work I will ask for a refund! Bad packaging and heating was broken either during transport or it is a construction defect, look at the picture!
A***z
He arrived very fast, works well, heats regular a small room
A***u
Good heater. Room 11 m. Heated from 3 to 24gr. For 2,5 hours (in the room changed windows). The store is responsive. Thank you.
V***v
The goods came faulty. Broken fork. After the opening of the dispute returned the money in a week. And the goods left.
V***n
Came a whole, working, everything is great, thank you, sociable, i recommend)
J***z
It’s very useful and I can carry it to everywhere when I need more temperature at home. Thanks
F***z
Great product. Fast shipping to Spain. Bad packaging.
D***n
Perfect for a small room. Timer is a nice plus
M***k
Excellent
M***n
Happy with the heater. It works very well. Fast delivery.
A***n
Express delivery because just in month 19.01-20.02 For now works ok though when has fragrance plastic. As after I use show extra feedback. Super and big plus for protection on the plug
N***u
The product is ok, but shipping was very long.