Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***n
Fast shipping. Works great. Thanks to the store.
D***v
Ordered with delivery from russia, sent from china. As a result, the gift was late for two weeks. Column without box and instructions, just wrapped in soft packaging. On the one hand rubbing. Otherwise everything suits, the sound is loud enough.
A***v
Received the parcel in a month. All norms, all whole. Packed was soundly though without a box of documents. The set had a pen (holder) and a mini usb cord. In general, satisfied, the bluetooth connects quickly, the sound is quite good. Top thing for its price. I recommend.
A***i
Everything came quickly to yurga Well packed in work did not check
E***a
This very nice and yego before sebe k time is of good quality i recommend the bendedor
Customer
Best bluetooth/radio FM box on Ali for his price! 10/10
D***v
Came to irkutsk for 9 days! Fast enough delivery))) delivered the courier to the address, whole, the packaging is normal) i recommend the store, ordered from russia.
D***n
Thank you for the gift
T***s
Fine speaker for good price. One side of the brackets is unfortunately broken gone when send it. Right color. Consider a second to purchase.
S***y
All super ordered speaker with headphones delivery about a month. delivery to home free. without squeaks and noises
D***v
Delivery just super ordered 03.06.19, and 05.06.19 received in st. petersburg, in the morning the courier was called and delivered to the threshold. The truth is very strange to order 2 different colors both from russia, the second one has not yet received. Column norms, their money is worth.
F***v
All as in the description everything works sound i like the parcel came very quickly, i did not expect to recommend it. P.s. I am not a music lover or a musical hearing but in my opinion for going to nature is the most it.
V***v
She came safe and sound. Packed everything was 4 with a plus. The tracker was tracked. No brand badge but this is not critical radio works, with bluetooth connects quickly, plays loud enough. For cycling walks go out to nature is enough. I did not communicate with the store.
S***a
The parcel flew in another not to say 4 days!!!! Column super!!
A***a
Came for a couple of days!! How cool she is!!! Plays loudly!!! Thank you)))
M***c
Very fast delivery (around 2 weeks) and in perfect packaging. Turns on without issues and also connects to the Bluetooth easily. Nice bass speakers as well! A little guide would be useful (usage of buttons etc) and the sticker on the front side is upside down.
F***r
I received the product its very good is strong …. But the cap is coming to break broken
A***s
The device received even faster than it was expected, the customer processed in the first five days and came in 30 days, the column is good, even very exceeds those good teristics on which to sell expensive speakers, so why flesh more, if you can cheaper and for the same quality, all thanks i will order the goods only here!))))
6***6
Delivery is super fast, in minsk for a week! Plays qualitatively, the bass is excellent!