Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***o
The product is very fast. My daughter really liked. Quality is also good. Seller thanks
D***a
Good cover. On the iphone se sat well, tight. Camera hole, for charging, buttons-everything corresponds. The color in life is more red than in the photo.
S***v
The cover is very good and quality, i advise the store, the delivery to moscow took 2 weeks.
J***i
Very high quality and beautiful cover! Thanks to the store. I advise everyone.
N***a
Post of russia such post of russia, no words… Profit on february 07, i was issued on march 13 (although approached them before this repeatedly) well, come on, the cover is off 🙂 as in the picture, no flaws, thanks to the store;)
M***a
Cheholchik is very nice, the phone came in as it should. there is a compartment for cards. received quickly, within two weeks. i recommend the store.
D***n
nice, good material, super print, I will definitely buy more
E***K
The cover is very good quality, came up perfectly. Before krasnoyarsk it was two weeks, came in the specified time. Great store!
Y***a
The cover is beautiful, but in the photo it is bright and in reality pale for which i shoot one star. It was packed just in a bag. There are pockets for cards
D***l
Cover of excellent quality, there was a smell on arrival, came quickly 2 weeks to the vladimir region, the quality is excellent for such money, i advise you to buy!!!
M***a
Before st. petersburg the order took 6 weeks, did not serve, there was no communication with the store, the cover of the dermantin, the silicone of the fastening is very thin, let’s see how much the cover will last, i’m not delighted
R***r
It is exactly as the description! Thank you!
A***a
Nice and hard cover cover
A***a
The pattern is clear, the cover itself is soft and keeps the shape. Liked <3
R***t
Thank you. Everything is fine.
M***n
The parcel came very quickly, ordered 21.04, delivered 13.05 goods not very satisfied, there are some shortcomings, but in principle normal.
K***a
The cover is beautiful. Went well. There is a sharp smell and glue on the back. Partially washed, the dispute did not open.