Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***S
Fast shipping also product came as described but you have to apply a bit of force to attach both (bag and the holder) together.
D***v
Everything came very quickly, perfectly for the size of the telephoto, everything is fine
F***s
Thank You, fast delivery !
Customer
Perfect, I recommend without hesitation! Not yet tried on the road to see at vibration level…
J***s
I really hoped that S size will be perfect for iPhone SE (5), and it is. Only with naked phone. Together with the soft plastic case which is maybe 1.5mm thick it does not fit, so every time I want to put my phone into this holder, I have to remove the cover which I normally use. Otherwise the mount seems sturdy and well built. Have not tried it during a ride yet thou.
M***o
I have not yet traveled, in the photo se.
M***m
Arrived in 12 days is tracked by russian post. Everything is qualitatively on water resistance until i checked but i think everything will be fine. Seller recommend thank you.
H***n
The arm is a bit too short and very very hard to move. The plastic parts seems quite week… I’ve put a little rope for safe. Width of the borders of the case is little bit wide. Product can be optimised easily. Good price however.
A***y
Quality is good, delivery is fast, scooter has not yet put
Customer
A good urun safe delivery fast shipping.
A***v
Very satisfied, thank you very much!!! Took milking atv, the phone was always in this protective case and not wet, although the dirt flew a lot! For iphone 6 plus size xl. In the kit there were also special spacers that can be removed, depending on the thickness of the phone, the presence of a cover and so on. Very and very satisfied!!
Customer
Its fit with iPhone 7 plus !
V***i
Everything just announces, ok
J***z
Amazing super recommended store, i got the product to spain on exactly 10 days i asked for it on day 20/05 and i arrived 30/05, everything perfect the size and quality for the price it had.
G***z
Is OK, mount could be troszkę shorter. Motorcycle: GS 500 Phone: Huawei P8 Lite Product received after 5 days.