Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***a
Small. Your money is worth it. There’s a radio. Music plays well for such a column. The goods came on time. For three weeks
K***y
Everything was fine. fast. good work
D***o
Size is certainly too small
E***v
Really good at the full volume of noise added took the child she says everything ok
E***a
Good product, consistent with the description, i recommend both the product and the store. Delivery was a courier.
D***d
The column is good only small, thought it would be more, and so everything is fine.
A***v
Came for two weeks column super brought courier home sound excellent to all advise the store for his money even very much and the receiver works true with the wire it as an antenna super super +++++++++++ +
K***k
Connects quickly-dzwięk loud, pure-Radio niesprawdziłem-workmanship aesthetic-elegant OK.
M***m
Delivery within 37 days to south kazakhstan, purchase price 13 $, color black. As received immediately put on charge. Connects via bluetooth sounds very clear, especially when listening to songs in mp3 format 320 mp/s. Like a small subwoofer, but the sound quality is super. Thank you.
V***o
Thank you, received, delivery is fast. Thanks to the store. Turned on, the sound is adjusted by the same buttons as switching to the next track. Volume of the column-i would like to louder.
I***a
Excellent bug, screaming really loud, of course, with such sizes about basses there is nothing to think about, but sometimes they get cold. In general, for this price i recommend unambiguously-on nature, in the kitchen-khrushch, in the garage, cellar, ward, camera, etc. Seller-respect!!!!
G***v
Small, but remote. Everything works, radio catches. A small scratch on the back, does not spoil the positive impression.
L***h
They brought to moscow two days after payment. Your money is worth it. But do not wait much.
E***n
Well, i do not know, the thing is this in my first, came a whole, working. The volume well is almost enough for me, the sound is good spruce turn on at 90% volume. Basses are present. The sound meter shows 60 dcs. At a distance of 1 m. Of the minuses only one, it is not clear how many batteries are left, can show any figure, and almost always wrong. But this is not critical indicator shows everything correctly.