Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a
Has a excellent sound quality and enough volume. Good store.
F***r
They arrived very well packaged very good sound quality and excellent product
K***k
From this store i ordered 9 columns. First to yourself, then to her husband to work, then to all the employees of her husband. Very satisfied with the service of the store and the store. One of the speakers i eventually failed (the left speaker stopped working) 15 days after confirmation passed, that is, the dispute is no longer open, i asked the seller about the presence of one speaker, so you can change. But instead of the speaker, i was sent a new column. I’m shocked, the seller could just froze, because the time to open the dispute has already passed. Conscientious seller who cherishes its customers. Strongly recommend this store!
K***k
I already lost track of how much i ordered in this store. Already probably all friends have this column; i ordered myself; someone saw:-“and i urgently need”))). I order again. Favorite item!
E***a
Excellent column, went for a whole month, because the courier service took only to moscow, and then sent the parcel by russian post. The battery holds well. Sounds good for such a baby. There is only one drawback-the lack of a handle or rope, so that it can be hung, it was necessary to tie a cover-grid for such purposes.
Customer
Delivery from russia took 11 days (a lot of chet). Assembly on the troeban, a small scratch on one of the passive speakers (the jamb of the knsh but nino will not affect). Without equalizer, the sound is so much for yourself. With viperfx with “average raised basses” is quite good, the volume on the street is enough. Krch is happy.
A***z
Great!! I have ask the store for advice and he tell me that this was a good product. I order it and it is a really good product! Clear sound and high pottecy. Fast delivery and personal attencion. Thank you Mr. Seller. my son is very happy!!
O***a
Fast shipping. From the moment of order to receipt at the post office it was not more than 2 weeks. Well packed. Good sound for such a small speaker.
A***v
The order came quickly. The store is punctual. Kept track. Sounds good, loud. Seller respect, i recommend.
K***P
Delivery 15 days-fast. Beautiful column in beautiful box. The sound is excellent, the bass is present. After use i will write off.
D***a
A normal column, its money is worth, it was a month, came on time. Sounds good for its size, i advise.
A***n
We watch a video on youtube called “nby 6670”, on fire line. Ordered, with delivery from russia. Delivery time 5 days. Courier straight, in hand.
V***v
Works. I really liked
J***o
The order was 3 weeks. The column was pleasantly surprised, the sound is good, it does not make noise, not fonit. The case is rubberized sound a little quiet, but for such a baby is very good. The radio hasn’t been tuned yet. The order is satisfied. I recommend
M***n
For such a price fire!!
V***v
8 days to crimea, the column is super.