Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***a
Order 22.01 came 14.02 to the krasnoyarsk territory. 3 modes. Everything is super. Thank you very much to the store)))
A***a
Excellent led, convenient that the brightness can be adjusted.
G***t
It’s okay. Works on batteries, in the set was not. Slightly split the tip of the lid for opening …. Works great in 3 modes.
N***o
Everything works fine. 3 modes
E***o
It has three levels of light, and it seems to me at first glance that it is quite worth it.
I***a
Everything works, delivery of a month and a half, the goods are satisfied. Only, apparently, for me there were not enough boxes, it came just in plastic form and wrapped with a navel, but in the way nothing broke.
T***t
Received, all whole and in working condition (without batteries), works in 3 x modes
F***z
Very good product i like very much
A***y
It came in a month and a week. Very satisfied with the goods! No complaints. There are 3 modes. (They are in the photo.)
E***a
Well, to appear a ring on the iris, it is necessary to draw as close as possible to the face
E***K
3 modes. Shines brightly. The eyes carry light well. Batteries were not included. For selfie perfectly shines. Took for photo manicure (weak light)
V***o
All ok
Customer
All ok
S***i
The lid came to me broken from the hook part, it has three levels. I don’t know if you can appreciate it well in the photos. It’s super good! I recommend it.
Customer
Nice light, but has a warmer tone than I was expecting. There was also a small smudge dirt on the inside, but that doesn’t bother me too much. Much better light than the one I bought from a different store where the light flickered at the low and medium light settings. I’d recommend it~ (pictures arranged: low – med – high)
K***i
Awesome
L***o
If it’s helpful, as in the description. I recommend it
I***p
Perfect one month accurate and came
Customer
The goods came without damage, but does not work
N***a
It came to orenburg for 3 weeks, has not yet tried, without batteries.