Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***a
I ordered a cover for a phone with a screen size of 5,5 inches. The cover ordered 6,3 with a margin a little! The cover came quickly, tracked throughout the way! Good quality, as stated by the store! Phone taking into account the bumper, sat down like a glove! There are additional pockets! Quality is satisfied! Thank you seller! I recommend!
D***v
Great bag! I chose for galaxy a8 +, in the reviews i did not find anyone with the same phone. In size, similar devices climbed only in 6,3 “. Such and ordered. The device in the silicone case nilkin is included in the bag without problems. Along even wide, slightly dangles. I think i would get in 6,1 “, maybe without nilkin’a, but i did. Many thanks to the store for the fast shipment and reactive delivery-8 days to mo. And the track was tracked without delay, from the first to the last day. For a long time i have not met this… I recommend everyone, taking into account the above, as well as a large selection of sizes of bags. I think that absolutely on any device you will pick up.
S***a
The case for 5.5 is easily placed there 4.7 with a cover. A little more than a cover, more than the old one by a centimeter in width and in length. In addition, pockets add thickness. Fastening is reliable.
M***v
I really liked the cover. Pleasant skin (leatherette). Thick because of the card compartment, but not a problem. Got something ultra-fast-weeks in one and a half. It is useful to see the dimensions in mm from the store. As a result, i took the case based not on the inches of the screen of the phone, but from its size.
V***v
Delivery is fast. Everything was tracked. Took for xiaomi redmi not 6 pro cover size 6,3. Moisture clearly from edge to edge without tension. Seller recommend.
R***v
Sent quickly (12 days), the quality is excellent. I took for the smartphone ulefon p68 (screen 5,5 inches). The size of the cover chose more by 6.3 …. It came perfectly. Seller and store recommend to everyone. First i wrote one for the test:-suitable or not! Now i ordered another one, asked a relative on the same phone. Delivery chose a paid, but inexpensive, tracked all the way and in the russian federation too. The store many thanks and put solid 5 stars, deserved honestly.
I***v
Finished in 2 weeks, tracked. Externally looks very high quality, although of course not the skin. Mi5s + fits perfectly inside. The only negative is the monstrous smell of garlic, you need to weathered.
R***v
Great cover. This is the second case ordered from this store (asked a relative). On the smartphone ulefon p68 sat perfectly. The cover is quite high quality, the seams are even. Seller and shop recommend. Delivery is very fast. The seller many thanks and 5 stars earned unequivocally.
A***n
Super. Sending on the day of the order, delivery to togliatti 12 days (russian post could not interfere :))). The case is excellent, xiaomi redmi 5 plus in the case-book entered as a native. The sidewall is combined with an elastic band, the lines are even, to the touch are pleasant, odorless. Two magnets hold the valve perfectly, the belt clip will also not fail. I recommend!
O***a
Samsung a9 2018 in silicone perfectly fit.
S***v
I took for xiaomi nout 5-very tight comes in (in the case). probably selling, it’s up to you.
G***o
Thank you very much! Of the five orders sent last but came first. And it’s right on my birthday, which is doubly pleasant. And he’s super. Leather and sturdy. Thank you very much to the store.
D***v
The parcel came to petrozavodsk very quickly, in just 12 days. Everything is exactly like in the pictures. The skin is pleasant to the touch, inside velvet. Ordered the largest, 6.3 inches. Xiaomi redmi note 5 in a protective case fits just, does not hang out and does not get stuck. Above under the valve of millimeters 5 space.
S***v
Ok. The goods came. Everything corresponds to the description.
V***v
Fast delivery, quality good recommend store
M***a
The order to tambov came in 15 days, the product corresponds to the description, everything is packed neatly.
A***v
Delivery is fast, despite the fact that the track was left. Handbag is good, large. Asys zenfone m1 in the case comes in and comes out well 🙂 i recommend
A***o
Received in 3 weeks. Everything suits. Seller thanks and respect. I recommend.
E***a
Price-416r, delivery-24 days, track tracked, everything is exactly as in the picture. Quality is satisfied. Thanks to the store.