Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***r
Bought two pair of these for my home studio and they are great so far. Did have an issue with the connection on some equipment though and when plugged in only one side would work. They are pretty comfortable to wear for long periods as the cushioning is excellent.
K***n
Headphones-normal, but a little quiet, sound-norms, bass hold. Delivery 3 days to moscow. obl., the courier brought home.
M***v
Super
N***s
Recommend muitoooo, the store is very attentive and looking always be part and answer questions anyone buy… Will only
N***n
It’s a gift, so i haven’t tried them yet (i want the birthday boy hehe to try them) but i have opened the package and they are very cool helmets!
V***v
Cool headphones. The store is good. Special thanks for the gift. One day, five stars. I recommend.
A***Y
The headphones delivered the courier in 3 days. For such money headphones-super!!!! Thank you.
Customer
Come in for a week, the box is slightly wrinkled. The sound is good, soft headband with a metal base.
A***n
Very satisfied with the purchase. Excellent headphones for their price. Headphones came in 7 days. Everything perfectly sits and works. If during use something will be wrong, i will add a comment.
S***v
I ordered two headphones. Came within 25 days. Both sets are in excellent condition. Packing is super. The sound is excellent. I will check on the longevity.
S***k
They sound norms. But i thought that they would be louder,⭐There is no jamb of the plug. And so the sound is good.
O***n
Excellent headphones for their price! It is quite justified! The sound is good enough: volume, juicy, loud enough, the range is wide. For this price, a better sound, probably, can not be found. Comes with two cables: one more adapted for use with the phone, the other for the remote and the other audio equipment. Very satisfied with the goods! Especially pleased with the shipment during the day and delivery to the point of issue in three days! Thanks to iml. Everything went well from moscow in the end 4 days. The store and the goods definitely advise!!!
T***t
The headphones are comfortable and sound perfect.
E***l
Excellent experience, the product is exactly as described, perfect care for your inner packaging, very good sound and very welcoming for use. Besides, i got here 1 day before i said it. I recommend 100% the product and supplier.
W***w
Headphones just gorgeous took for 1400. With delivery from russia. the sound is excellent on the ears sit well do not press. For such a price just class. I advise the store sent quickly. Received in 5 days
R***y
Belarus took a long time, through finland, almost 2 months. Many reviews write about great sound, deep bass. Connected both in the phone, and in the sound card, and in the motherboard .. Well, i expected more, to be honest. Bass is not so deep. I might want to go deeper. Detail so yourself. These are my first headphones, but wow effect is not. I just waited for them, and it’s like!) bought for 19.5 bucks. Maybe someone is fine, i would like a normal person to have a better sound) but come on) packed well, only the corner of the box a little wrinkled)
C***a
They are comfortable, they listen well and everything has come well packaged and in perfect condition