Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***a
Watch super! Delivery by courier to the apartment. Thank you store! I recommend. went 24 days from the day of the order. Later i will write an additional review, i need to get acquainted with the device. Everything is as well as ordered. thank you!
G***e
THE product arrived, today is working properly, but not know if was in Customs or the store sent missing the bottom box, the manual and the charger was loose, and the box a little crumpled however the product working normal. Like the delivery took 22 days after purchase to the product be me
O***z
Product reached my hand in 15 days can get with nice packed heart convenience
F***a
The product corresponds to the description. In ukraine came in two weeks. For your money, the watch is just super. I recommend both the product and the store.
Y***m
Real good stuff Blood pressure is high Being only view Error-free and Sincerely recommend
R***n
The parcel went to tatarstan (russia) month (llc “courier service express”), had to go to the warehouse, because. The courier is basically not. The watch and straps were in the correx package, the charging cable with the socket and the instruction lay separately. It was wrapped in foam film inside the parcel. The cardboard box specified in the description was missing. The display had a color transport film. The charge was 98%, during the setting for the evening sat down to 75%, with inactive use (notifications and see the time, the rest to the maximum is disabled) sit down while very slowly. High pixel density, bright display, see the time in sunny weather enough (mi band 2 is not visible at all). Notifications and alarm clock only 3 times. To display contacts, as in the phone, requests permission. Messages are quickly extinguished, you need to turn on the display to read. On the man’s hand is good with a jacket and a shirt, not finely. In general for 1300 rubles or cheaper decent gadget, i recommend
N***a
I received it today Thank you very much!
F***e
Apparently looks good, came well packed, delayed a few days, but arrived. IS beautiful and light. THE handle is very comfortable silicone, not hurt. Yet am satisfied.
Customer
excelente
V***n
All super!!!!!!
R***O
Watch super! Delivered the courier. Quick. Seller recommend.
P***t
Yeah its very nice and cool i like it
B***r
Arrived right took exactly 30 days was not taxed only had a problem on my part in choosing the bracelet put black then came two have choose another color because a black comes more and super light am loving
M***e
Very good, perfect operation, just not sync WhatsApp LP
L***s
Very good product, arrived fast, the battery lasts a month without being connected to Bluetooth the account steps is not accurate but the pressure gauge is great.
A***v
Good watch! True strap all dust collects! But norms! Another protective glass would be! There is a small jamb (in the photo) corrected the scalpel
D***y
The watch is good. Satisfied
Y***M
The watch is good. In gomel went smoothly 15 days. Super! With the description everything is the same. Instruction and on the Russian. The pulse measures approximately correctly, the error of 3-7 units. I have a low pressure, i can not compare with the device, because. Broken, but in fact the testimony is also closer to the real. The alarm clock is triggered, the vibration for awakening is good. The screensaver can be put. Notifications come, but applications in the list for hours ok and vkontakte no. in viber does not write a name. The call can only be rejected. Pedometer lies strongly. On the phone there is a standard application, it showed: passed 3810, and on the clock 10990. Nehilo, considering that in a day i did not pass so much exactly on this day. The strap is easy to change. Came almost charged. There was enough day for 4. in addition to the pedometer confused the sensor itself, was all in scratches.
A***m
Really beautiful!!!! Thank You!!!