Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good smartband. Only found it a bit smaller compared to picture.
I ordered my son as a gift. The order was brought home, the condition of the parcel is perfect. Watch in a beautiful gift box, securely packed in a puffy film. Lovely item and gift for this money. Thanks to the store and definitely recommend to buy
Thank you for the fast delivery. Liked. The screen is bright. I bought at a discount.
Well packed, Fast shipping. Watch looks pretty. Comes with England operating instructions. Haven’t tried, will after use complementary.
30 days of purchase, very good product, mainly cuz he warns about MSG WhatsApp. recommend this store
Great product enjoyed and came to On schedule.
Arrived very fast, it’s not what I expected it honestly I thought from the description of the store a bit better instead very poor especially the strap and don’t know how much it can last over time and then lacks the Italian language in the App Great seller Thank you
Nice product. Waiting for the performance.
Atėjo į Omnivą paštomatą, greičiau in for DVI savaites.
Watch light, not yet charged and not tested (i will add later). Delivery 12 days to mos. obl. (received 16 apr), track tracked, all pts. Promptly, although the expected delivery date was announced on may 7! thanks for this to the store!!! It’s bad that the instruction is only on the whale. And english. Languages.
Fast shipping. While i understand) everything works
Came quickly, 20 days in the pc. The view is medium, gray frame with burrs. Were discharged and not included, charged. App took with qr manual. The clock was found quickly. I do not know how fast the data should be in the application, but for me it is debt. Steps sometimes in empty counts when you pull your hand. My blood pressure and pulse are relatively accurate. When compared with the tanometer was the run +/-2 units, the pulse is the same. For a quick measurement is suitable. Charging lasted 5 days, the last 2 divisions left very quickly. Expensive, as for me, for 1100 rubles ….
The parcel came surprisingly earlier for almost two weeks of the specified time. Everything is well packed. For this money in full normal watch compact well sit on the hand