Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***a
I got here fast and that’s what they announced on the ad.
M***n
Everything is fine!)
W***e
Very fast delivery .. Looks a product as well as in the description
C***e
Shipping to Brazil took 16 days great product.
C***n
I’m very satisfied
I***v
Corresponds to the description. In the water did not check but inspires confidence. Fast shipping and delivery to nizhny novgorod region.
S***n
Came in for 10 days. Good thing, quality. Immediately checked for tightness-does not leak.
A***o
I’m fond of fishing! of all the cases purchased by me, this while the most as it seems to me reliable! until i tested, after in an additional review! included napkin, lace and adapter! all in the photo! while everything is happy!
M***v
Delivered in 12 days. Very pleased with the generous kit. The only nuance is a hlimp blanket on the home button, which does not inspire confidence. I bought a cover for shooting jumps from the bridge into the water, whether the film will withstand a blow, the situation will show. In general, i can recommend, extremely pleased with the speed of delivery.
B***g
Not too sure it’s gonna withstand underwater, however it good against most accidental drops and water splashes. The ear phone jack is big enough to be opened and insert my original apple earpiece. However there is a single fine hairline scratch mark about 1.5cm. Product is reasonable for the price
E***n
The instructions say, immerse in water for five minutes, to check the tightness, i kept it under water for 25 minutes, everything is fine.
C***n
i immerse for 12 hours, paper is fully dry.
A***s
Tax 20000 rupiah
F***f
The goods came pretty quickly, feedback later after bathing the phone!