Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***s
The edge is plastic soft enough to resist impact, the back is transparent plastic and thick enough to protect the camera. You put it very easily. Highly Recommended.
J***a
Great case: pretty and seems like a solid protection for the phone. I received additional protective foil for the screen. Fast delivery and good quality
S***t
Fit perfectly. Included screen film. Got without damage. The corners are really reinforced with plastic. The frame itself is rubber, not very dense, but it is enough not to slip in the hand.
Customer
Delivery to moscow month. The cover sat well. Was packed in 2 protective films, the photo is visible. In addition, there is a film in the kit, but it is not on the entire screen. On each side of 4mm (seen in the photo). In the photo there is a comparison of the size of this cover and the old nillkin.
E***n
The cover is excellent, came up well. Please note-the cover on both sides is covered with a protective film, for protection during transportation. Plus, he was in the bag and still in the transport bag with the “dolls”-oh, how! Obvious bust))). With the case the store sent a protective glass, a little narrow, but free)). The parcel came quickly enough. Track with simplified tracking. The seller is sociable and responds quickly. I recommend.
A***M
Case fitted snug and looks beautiful. Came with screen protector and screen wipe. Only problem was that the phone case was smudged and scratched up a bit.
A***a
Arrived in perfect condition! Excellent quality! Recommend!
L***n
VERY GOOD
D***a
Amazing product and value for money. Two thumbs up for the shipper.
E***y
The quality is excellent. Sat down like a glove. I recommend!
E***.
Everything is fine
M***V
The cover came up. Thank you!
S***s
Cool anti shock case, all as in the description, the camera does not protrude. Back cover, plastic, but the design of the phone is visible, the sides are rubber, bulge. (but this is protection) the protective film should be removed from the cover. Both sides. Plus a small gift, the store put the film, it’s quite small, not the size of the screen, but a gift))) with the seller did not communicate was not necessary. The goods reached tula in 2,5 weeks
C***o
perfect! great materials and quality! fits perfectly. 5 stars
A***U
Cover of excellent quality! Bonus screen protector, thank you!
R***a
Excellent quality, fast delivery.
N***a
I order a second time, i really like the cover, i came with a film for the screen. The disadvantage is dirty and the colored edge is not washed, but all the covers are such and temporary, i’m satisfied for this price