Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r
Many thanks to the store. It came very quickly. Quality on the exhaust. The sound is excellent and loud. Shows time. Purchase satisfied. I advise you to take.
Y***v
I ordered the second for a gift. Good clock and column.
D***v
In my copy a small marriage-one of the segments of the 7-segment temperature indicator does not light. Alas, it is impossible to change, as you understand it. Caught the cat in the bag 🙂 the other functions seem to work. Accidental re-pressing the top button of the turn on starts rechanting radio stations-a little annoying. Read in reviews about a good sound, but the sound did not surprise for sure. Normal, let’s just say. Personally, i would like more. But i understand that the price is not the same… Although here would be willing to pay 2 times more, but that the sound was 2 times better with the same functionality. But such a column, alas, i do not know. Maybe someone will.
D***v
It came quickly, plays well, quality is satisfied, i recommend
K***s
Very fast shipping! Packed neatly, from the heart. The product corresponds to the description. I recommend the store.
S***n
Very accurately. Within 10 Days after the Order shipped in Switzerland. Very strong! One of the Best Seller!!! Thank you very much indeed!!!!
A***m
Cool column, music plays for such sizes very loud, the clock for accuracy has not yet checked. The store is responsive to all questions immediately answers, i wish this store further development and prosperity, thank you very much!
P***v
The order came for 56 days. Ordered from russia. Because in the russian federation there was no yellow color had to wait so long. The store itself is not a particularly sociable person. Questions answered at once, in two days or more. The clock came well packed. Whole. Of course there is one minus this is that the temperature overhangs and there is no stick in the same figure, the photo is visible.
A***i
The parcel came to munich in 14 days. No visual damage was detected. The parcel came in the transport film, as a result nothing damaged! The column itself is made of wood, as in the photo, the sound is not super (there is not enough high frequencies, the sound is deaf, there is an analog for the same money and the same characteristics, the sound is inferior), but the design and functionality is a little easier! In general, as a gift came up perfectly, friends are very satisfied! I want to add from inconvenience, no antenna to get to aux (also from another supplier was present!)
R***s
Great box Bluetooth, enjoyed.
M***v
The column liked, the sound for its sizes is decent, neat execution and packaging is a good option for a gift. On the bottom of the elastic band around the perimeter-the device can be put anywhere without fear that it will be scratched. To control you need to adapt. Radio with extended fm (our vhf). Pleased that when the power is turned off, the slider behind the watch is not dropped. Delivery fast, i am very satisfied, store recommend.
T***a
Everything is fine, the courier brought home
C***c
Fast delivery on time, goods package digital precision, good quality in the price range, will pro directly!
V***a
I ordered on march 30, april 24 was already in my hands. Everything checked, works fine, the radio catches, the bluetooth connects the first time. In how it works and is configured to understand the lie. I’m happy. Also mini usb and aux in stock. Super
A***v
Beautiful, neatly made. Connected without problems. Plays qualitatively. I’m buying the second one. The first half a year later stopped charging, the battery deteriorated. Changed to another larger capacity, whatever and this is not charged. Now works only from bp.
C***c
Cute design, has mirror, good sound excellent price quality
Customer
Delivery month to buryatia. In the box! Bomb sound! Seller recommend!
R***v
T-small super fast delivery, thank you! From moscow to almetyevsk 4 days, purchase is satisfied, sound is good, i recommend to buy
O***a
When the courier called, i did not even understand what came there. Delivery one day to st. petersburg!!!! Everything is in place, everything works! Thank you very much! 🙂
I***a
The product is excellent! Of quality material. But because of the courier, the parcel was delayed in the warehouse of the lower. I advise a great sound.