Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***a
Good price-quality ratio. Headphones are excellent. Delivered in 20 days.
D***a
Headphones are very good. The sound is normal. Basses are. the store is honest.
S***d
Everything is fine! Headphones and microphone work. Delivery about two months, in the mailbox. Seller thanks!
T***a
Super headphones! Taking into account the coupon of the store for 136 rubles, they generally went for 6 rubles!!! The seller immediately sent, did not whine. True, they went to me 100 days! The evaluation did not reduce, i know that others had come much earlier. Came in the packaging, nice rubber to the touch, made stylish and expensive. You can take a call and do quieter-louder. Sound better even than expensive. Its full cost is worth!
R***r
Long shipping 110 days. Otherwise everything is fine. The product corresponds to the description. Packed in a box. I bought with the store’s coupon for 6r.
R***n
Headphones are good. The size and color correspond to the description. Seller responsible and sociable
H***y
Excellent headphones, i want to give a friend, and i also like it, thank you, came very quickly!
E***a
Good sound quality. The headset works perfectly. There are no wheezing and extraneous sounds. Recommend product
M***r
First of all we have to say that there is a headset to be evaluated according to the price. I got 60 cents. He deserves this money no matter what. But he doesn’t deserve 12 pounds. His voice is weak and unclear. No Bass and no treble. Generally speaking, I can’t say I failed. Not a bad headset. But as I said, the price I get is very good if I look at it. The volume adjustment should not press the slider button to put it in. A pleasant earbud as outward appearance. Earbud tips are an interesting but handle♂️ ️
M***z
An honest and reliable dealer. You can shop smoothly from the store. Thank you very much to the store. Fast shipping time and quality product. Great store. 5 stars.
E***a
Excellent headphones, took for 6 rubles, delivery is average, thanks
N***a
Packed in a package and box, the cord is soft, the headphones hold well in the ears. The sound quality is very decent, clean sound, moderately strong bass, i’m very satisfied, i recommend.
Customer
The product corresponds to the description. i recommend.
N***A
The sound of the headphones is loud enough and clean. Volume adjustable. Packed in a cardboard box. Bought with a good discount, the store is honest, the goods sent. Delivery about a month and a half without tracking in russia. I recommend the product and the seller.
A***v
Came after 3 months, but the headphones for such a price showed themselves worthy!
Customer
Unobtrusive, delivery is very long. Sound for 150 rubles tolerable, the microphone works through times. Thank You❤️
Customer
Long delivery, quality for this money, microphone works. Thank you❤️