Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
why different model?
Super really showy Super The keeps your phone
I have this second holder. One took to work, and the second home. It is convenient for those who on the smartphone use gestures (on xiaomi in the latest models there is such an opportunity). The only drawback is that my smartphone sometimes slips off the sucker (the weight of the smartphone + the metal case). The truth is if you wipe the case with a napkin and on the sucker to wet it keeps for a long time (i think the process itself is familiar). In general, suckers keep well. The main thing that you need to attach them to a smooth surface, such as glass or glossy plastic. I liked the flexible stock itself. I do not know how further he will behave, but the position that he holds. I think that many will like this holder.
Good durable stand
All OK, przesylka Okolo 2 wks
Quality is good,
Like, but have to use without the cover, because not glue so will, but without the cover safe
Cool thing, in everyday use
Quality is good, it is convenient to use.
I was like a product, garna yakishta, a spvidka delivery. @ Chinagoodbuy, for those who want me to know this product and unchained zekonomiti.
Not a bad holder. I ordered it for 90% keshbek (that is, for 10% of the cost) so that everything is ok)) Delivery is fast and most importantly free. Keshbek rulit! The sum i put on a bank card is already more than 1300 dollars, and in processing now almost 700 dollars! (all can be seen on the attached photos)! Before that, i ordered a backpack, a jacket and ugi for my daughter, paverbank, thermos, t-shirts and a lot of cool goods with a real return of 90% value to the card or webmoney! There often in the promotions involved young shops who need to catch up with a good rating, and buyers in turn also do not remain in a loss) if anyone is interested in the topic of keshbek, then here is a link to keshbek service: http://got * By/23xkdz (instead of the asterisk put a point and will be happy to you 🙂
Money returned, the goods did not come
The design itself flimsy sucker does not hold for a long time
Not hlupkaya, with an iron bending part, i’m happy!
Very beautiful. Thank you)). Only shipping long-arrived at the end of the protection