Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Technology, very good.
The store is happy. Sent quickly, although there was no status sent, sms that for me the parcel from the courier service came earlier, then the seller put the status sent. But the columns are not very satisfied. 40 watt pure water lies! Even in a pair they do not give out 40 watts, even close. At home acoustics 45 watts plays much stronger and more saturated. The speakers are ordinary, i had about the same one that i bought in euroset for a thousand rubles, played half the strength from this, so this should cost 2 thousand, more would i not give for it… I’ll play and maybe i’ll give someone… Mda, chinese 40 watts they are such (
Very happy, i didn’t expect that quality and that. Spectacular finishing power, i have to try it out and try nfc
I have no words such a column!!!! Such a sound demolishes the roof))) filled dabstepchik!!! Buy will not regret!!! I got for 2600 i consider it a gift!!!!
The parcel came quickly. I recommend taking two pieces. Since it is two channels, stereo system. Bass is soft, very loud, small in size. Parcel weight 2010 grams. I recommend. 5 stars
Came for a week, everything is super, shakes, price-quality at altitude, i will order now the second
the fastest shipping I have received in AliExpress and nice product, sound very well
Excellent speakers, play loud and clean. 40 watts in one of course will not, but if you connect two, then with them none of the competitors and will not be around. Delivery to russia on the second day after shipment, sent two days, total 4 days. I recommend the speakers and the store.
Very satisfied, sound, Bass as good battery life (even very below specified). Came to Brazil in less than a month.
Perfect, sounds great.
Excellent column for this money! There is a memory card slot! On the tronsmart t6 basses in basses!
Excellent quality, very good volume, balanced sound but a lot of bass strip, it would be missing that in sharp media sounds it would be more crisp,.
Column thing came quickly sound quality