Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine.
Installed the application on the phone. Everything works. I’m very happy))))
For now all good and working. Easy to set tap.
Very fast delivery. Class all works, thanks to the store, i recommend
Laikroduką pirkau dovanų, pažiūrėjau, veikiantis, gražus, O suporuos vėliau Kai su telefonu, parašysiu tolesnius atsiliepimus. ačiū.
Beautiful, simple, quality. i advise
2.5 weeks delivery very please great product all round great service have yet to try it put will up date
The watch liked, on a thin hand 14,5 cm sit well. With the bodies of cubot (also from china) became friends immediately. Charging lasts for 4-5 days.
For the price are good quality recommended
Cute watch. Functions are not very much, of those that i realized: 1. time, alarm clock, pulse, steps, photo, phone search. I did not understand how to turn on music. Well, come on, in general, not bad. The clock comes discharged, they need to put on charging for several hours, also need to download the application specified in the instructions.
The clock in the yaroslavl region came quickly. In 14 days. In the package without damage. Small, thought the dial itself will be more. But on the hand sit well. A film is pasted on the dial. Not immediately figured out how to configure everything. It was not immediately possible to synchronize the application on the phone with the clock. From the functions configured: display the call on the phone on the clock, alarm clock, pedometer counter callory, camera is, the clock came discharged, there is no charging. Charged put in the unit from charging the phone. And so the instructions indicate which application you need to download and everything is configured exclusively through it. While the clock is happy. Let’s see how they will be in use
The bracelet came quickly, tested only one day, everything works, the application for the bracelet is a little rusty, but tolerable.
Looks super with iphone 6 s without problems! Description accurate look expensive, delivery 18 days, for such a price 1300 super
Is all OK
Come very quickly, i like.
Nickel merci infiniment
Came very fast- only 2 weeks. Everything is ok! Good watch! ☺️
Thank you!!! Everything came quickly, everything works how much the battery will keep until i know.
Thank you!!! Everything came quickly, everything works.
Came in for 2 weeks, discharged. Charged. I have enough charge for a day, someone writes more, i do not know why. For such money norms. We needed to count the steps and calories, swimming with them in the pool. Working. Happy.