Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***h
Super fast shipping. Glass tilted well but to google pixel 3 xl is not suitable
A***k
Minus the star for almost a month of waiting) otherwise everything is super, glass quality and whole)
A***o
Everything is fine, for such money even liquid silicone put to the corners to smear, i recommend ++++
A***i
Fast and good shipping
M***V
Quality product. He’s a rigid protector and meets what he says. Trusted store.
K***n
There weren’t any English directions, but I watched the video and got the gist of how to apply it. Take off your old screen protector, wipe down your screen with the wet cloth, then dry with the dry one. Place the guide stickers on the front of the new screen protector, then peel off the back. Place it where it should go, then use the provided oily substance to fill in the edges where it might not be sealed all the way. My oil packet was broken upon arrival, so it was kind of an oily mess, but it worked just fine in the end. It could be a few mm bigger before the screen starts to curve, but there aren’t very many that reach the edges anymore these days. It came well protected in just a few days.
Y***k
Fast delivery, everything is fine, i will try to glue
D***r
Went long. Very. But it came, packed well, everything seems good. I paste-it will be clear finally what and how. The store sent everything quickly, but the buyer’s protection period extended not immediately as requested.
A***i
Match the description, all good, recommended.
Customer
ok. good
Customer
Good set. Good glasses. I recommend!
A***o
Fast, high quality! I’m happy. The store put the gel, special thanks.
S***r
Product suits description. Very Accurate. Five Star to the store & product.
M***a
Fast delivery looks fine, wish i could know how to apply it.
A***v
Best packing and packing to the product. Seller respect