Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***k
Super. Here right now i order more, very satisfied!!!!! I recommend. Sat down like poured on the galaxy watch
M***m
The quality of the product is good, the store recommend. It was more than a month, put in the mailbox.
A***n
Everything is fine
R***k
Everything is fine. the village is almost idially around the bezel is not quite an ideal circle but firstly to notice it should be looked at, secondly for such money really thought it would be worse. The holes coincided except for the microphone but it also kind of lied just not in the center of the hole and as if near the edge-not at all cretches. Keeps perfectly elastic sleeve wryatli tear. The bezel turns does not interfere with the truth because it closes the teeth to twist a little more difficult, but in the chain turns without problems, this is not a part. Definitely take
K***k
Looks good, nothing prevents, protects well, i recommend
Y***y
Walked a month, looks beautiful on the clock, the only negative is that the bezel is bad to spin, sat well on the clock
T***z
very easy to install, fits perfectly, gives good protectio . looks very natural on the watch but using it makes the wheel unusable…..
A***n
The cover is normal only where the bracelet does not completely cover. the photo shows.
E***a
The protection perfectly sat on the watch, even it is not noticeable that it is. The bezel turns with her.
Customer
Everything perfect and protects
A***i
Excellent village, watch not to know
Z***l
perfect case
S***v
All as in the description.
A***v
Excellent sat down.
S***n
gooooood
R***z
Just like the picture looks good
L***l
Well finished product!
K***a
Wonderful cover. Soft, all holes match, dressed easily. I will order more.
Y***n
Protective Cases, thick silicone, very good quality, only problem it brakes the wheel, but very good products arrive quickly very beautiful color, attention reflection Blue