Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***k
Duje shvidko priykhav. Easy, everything is fine, stand still. Packing slubuvata, ale so then everything is ok.
I***O
See the review on our channel polina and vika show
A***k
It came very quickly literally 3 and the courier contacted me for the destination of the delivery date. The box was very wrinkled, scratches and a small dent are visible on the body, it does not affect the functionality. In general, not a bad tripod for your money.
I***n
The kit is full, everything works, not damaged. Delivery is delayed, but small things, so-so. For the application button does not need: on the button side there is a switch, turn on, add the bluetooth device to trusted, and everything works without third-party software
A***a
A good tripod, all as in the description. The remote is working, you only need to connect the bluetooth to the phone and voila…! Cheholchik too is! It came in about a month, brought the courier straight home
A***a
Delivery is very fast. Very lightweight and compact tripod. Perfect road option. The parcel arrived in full order. The only problem is that for a heavy camera tripod is not strong enough. There is a possibility that it can fall. The remote works, with the phone synchronized well. In general, the purchase is satisfied.
T***h
AMAZING! But no battery in the remote!
L***s
Everything came in smoothly.
N***N
Shipping was great arrived on time everything in perfect condition 5***** to the store
T***s
Exelent product 100%
J***s
Very good
D***n
Great tripod. In the folded version easily fits in the backpack. Lightweight but stable.
C***a
To st. petersburg 3 weeks. One to one as in the picture. Very cool. Light. In the case. The legs are adjustable in height at 3 levels. Remote with battery. Everything works)))) thanks to the store for the quality goods.
V***a
It came quickly, in russia it was sdecom. in fact it came about a week ago, but i was lazy to write here a review) Very light, convenient to carry in a backpack and at the same time quite stable, high. For shooting all sorts of sketchbooks and porisulek it
I***i
Everything came whole! I will try 🙂
B***v
Expected more strength, but these are my expectations. It would be better to finish and bought harder and higher. The button with the iphone xs works incredibly quickly, even without the software that is provided in the instructions. Both keys work, no need to distinguish by ios and android