Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast charge work!
The quality has already been written, it was 3 months. If you want faster do not choose the shipping service cainiao. Thank you very much to the store!
The cable came, the quality is good.
Excellent charging, i recommend.
Good cable. I went as usual for a long time. 2 meters. Charges well, the screenshot is visible. The computer determines, but reception/transmission is slightly slower than usual.
Normal cable, good store. I actually wanted a micro usb cable, this one ordered accidentally, then ordered a second order which is necessary, but the seller read my message and not only replaced this one with the right one, so also sent both in one parcel (often even when you ask to add 2 orders in one parcel-do not go to meet, And this one himself did everything as it should). Comes in retail package, the length matches until everything is fine. Delivery without track 2 months: 8.02 order, 13.02 shipment, 5.04 received in the moscow region, but they are still in the mail lying, on the stamp came 28.03, and the notifications on simple packages we have mail to wear in no hurry. The order is very satisfied, the seller is well done, i recommend, thank you!
Everything came on time and works
all in all good cable for the price. came well packed and no damage whatsoever. the cable is pretty flexible and 1 metre length is great. shipping took 1 month to arrive. used it to connect my p20 lite with my laptop and it works as the original cable. charging seems a bit slow though.
In ukraine came in 28 days. The shell is soft.
Ordered 30.01, received 17.04 in krasnodar. The track was not tracked. The cord corresponds to the description. Worker. The claimed two meters are. The price is 87 rubles. How much about the time will show. I recommend the product to buy.
The parcel was 2 months old. Good cable, long, i recommend.
The goods did not come, the store returned the money. I recommend the seller!
The order never came, lost somewhere in russia. After opening the dispute, the money returned aliexpress.
Very good product! Quick charge
The order did not come. Returned the money. The store says, well, if you ever get it, then give us the money back. I said you? For what to give warranty delivery in time? So write: maybe come or maybe not, we do not guarantee anything. The seller did not understand me at all. In short, because of such buyers, the chinese think that we are all here and get their cables free. But it’s not. It’s all mail. Then do not need to promise delivery in 60 days. This is so fucked as long and the cable is this 100 years old as not needed. Change the postal service provider. Or extend the buyer’s protection period. I have everything. Finally found a proven cashback service that really pays! With it, you can return up to 30% of the cost from each online order. The savings come in a few minutes on webmoney, yandex, qiwi, paypal, visa or mastercard of russia and ukraine! Do not be lazy to follow the link: goo. gl vihsif sign up now and get a premium account with an increased cache, with
Just received as description product OK.
Love the cord. got the C type cable at 200cm length in black. Cable is long & fits perfectly into my S8 & does support fast charge. Cable feels like a nice strong material & not like a cheap flimsy cord. Packaging is nice & came nicely protected. Shipping as always for me took a few weeks but that’s due to my location, a few weeks from anything or anywhere is the norm. Bought another cable from ROCK shortly before this arrived & I’m very satisfied with both products! Highly recommend ROCK and their products, I know I’ll be buying more items from them.
The product corresponds to the description, long delivery to the moscow region, the track is not everywhere tracked. This store i order more than once. I recommend a sociable seller.