Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
I received a little late delivery due to customs problem but a nice product. Propose
M***o
Bosine is of quality. It has a very powerful sound for its size.
K***a
One of the best shopping on alika! Worth all your money. The store is sociable and indicated a very funny price for which he plus k in karma! The column itself is a miracle! Such is not ashamed and give (only order in advance) The sound is magical, loud! Buttons three: on/off, volume/rewind (yes yes yes you can switch songs directly from the speaker!) bottom two suction cups for stability. And a cord to hang! The speaker itself is rubberized, the connectors are hidden behind: aux, micro usb and a slot for micro sd. Connects to bluetooth once, and when re-enabled, do not need to connect again. In general, this is the coolest purchase! I advise everyone!
K***e
Magnifiiiique!!! Its incredible for the price I am shocked!!!!!
N***n
The column is very cool, beautiful and high quality. The child is just delighted. the sound is good, the delivery was very fast, as it was in the warehouse in ukraine. The store is sociable and attentive, thank you very much. Product and seller rekaminduyu.!!!
S***n
Ordered from a warehouse in russia. Ordered 30.04, arrived by courier to the door 7.05 in peter. If it were not for may holidays-it would come in 4 days
S***a
Product very well accommodated and
D***s
Loved the sound quality, will order more.
A***i
Do not listen to anyone about the fact that she plays badly, the whole hall of the tower and the norms are very loud clear sound, i long chose the column reviewed all the reviews and here came this miracle very good quality comfortable portable and the kit and the box very pleased!!! I advise everyone to take.
E***a
Super mega fast delivery (moscow)!!! 13.05 in the evening ordered, 16.05 brought the courier!!! The column was above all praise!!! The color is beautiful, the sound is not worse than jbl go, the design is beautiful, the cord is true so, but it can be replaced))). One of the best shopping on ali! thanks!
O***v
The column is super, the child is delighted. For its size sounds loud, did not even expect. At maximum volume a little wheezing, but if you make a little quieter, it’s normal. I’m happy, i recommend both the product and the store. The column came in 8 days to ukraine.
S***o
Excellent product. Recommended.
M***o
Very good! Extremely high quality and arrived well ahead of time. Very worth it.
M***k
Very good quality budget speaker. I bought it for my 3yo daughter to her bedroom and she is very satisfied.
A***s
Mantab, nice speaker, TWS true, only if we use Micro SD, can’t connect TWS her. Terimakasih top kerjasamanya
Customer
According to the description, everything is accurate. came quickly. but did not like the fact that the parcel came not at the address, sent to the other end of the city. took the parcel on may 27. i managed to use three times, after which when listening to music at full volume, the column starts to crack. not very happy with the purchase.
J***i
EXCELLENT. ARRIVED IN 34 DAYS IN ARAGUAÍNA-TOCANTINS, BRASIL. NOT BUY FREIGHT SF EPARCEL CUZ IS NOT TRACKABLE WHEN COMES TO BRASIL. VERY GOOD STORE AND SENT THE PRODUCT VERY WELL PACKED. ALREADY BOUGHT ANOTHER.
I***a
Excellent column plays loud and clean without wheezing bass there is delivery to peter less than 2 weeks!!! I recommend a great thing