Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Went long enough. Came charged)) everything works. I’m happy)
Fast delivery, normal sound for this money. In the column there is a flashlight. Fm works. In general, the most that on the bed. Kuma will be delighted 🙂 thank you to the store!
Much better than i expected. I’ll buy more
Hello, the package came very quickly to belarus, grodno. after 23 days the store recommend there were some problems at the customs, but not significant, once it came all the time, the product is very satisfied playing very well and very loud for such money i would have bought such a product not in life, everything is quality and nice)
Good product according to description, sound good or, battery still not know, running led light and waterproofing i haven’t tried it yet.
Normally plays, communication like does not lose, the radio works, the lantern is useless, when switching modes in english bubnit. In general, i liked it. Took for 1156.
I turned on, i played a great sound for this price, but there are no bass, and i turned off and did not react to anything: (. But i’m very happy with the responsiveness of the store, the first time i meet this! Recorded video, the seller of autumn quickly answered! Without a gap agreed to send a second or refund, service at the highest level!
The column is good, the quality is decent for 1160 rubles (give two). The sound is good, loud enough, but not much, there is no wheezing, the bass is not strong, in the middle range is sure to hold. Music lovers technique hi-fi i advise. For nature, cycling is the most it.♀️⛹♂️Delivery to mo for 3 weeks straight to the house. Karoche definitely advise!!!
All in good condition
It was 3 weeks
Ordered a column delivery from russia. Before moscow came in 5 days, the courier brought home. But the column is not the same as in the description. Without a flashlight, without fastening for the carabiner, the battery sits in 2 hours. The store said it was t3. And i returned 200 rubles. Honestly, i don’t like it. The photo shows the real battery volume and charges 3 hours 30 min. The seller is sociable.
I did not expect from this little perdulka such a sound. very good sound! China rules!
The column helped track the store. delivered by courier to the apartment. delivery about 3-4 weeks. i am delighted with the sound. maybe someone will be picky, but listen to music for a small company is very cool!!!
Just arrived, will test, answered my messages, indicate store and the aliexpres, keep it up you will only grow congratulations
The column really liked, made qualitatively, moderately heavy, did not expect that the volume is decent and the bass is shaking. The charge lasts almost all day, the radio catches, the phone connects quickly, the flashlight shines. There is one small minus: The sound on the blouse is a little late, noticeably if you watch video in your phone or laptop, and the sound to listen through the column. Purchase is very satisfied, for a thousand rubles it’s just a bomb, take it will not regret ..
Column working for its price norms
To moscow delivered in 3 weeks. Delivered straight to the apartment. The column came charged. Plays loud and clean. Cool bass. I recommend.