Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***o
Dratuti! The store sent the order quickly. To the suburbs for 14 days. Tracked all the way. The box is all wrinkled, but the holder is not hurt. Usb micro in holder. Wire 106 cm. Fast charging is supported. Charging parameters on the screen. Without a phone, i think it will be noise. Still i advise a good seller, a store and this holder! How to put on x-trail t31-i will add a review.
K***h
Price contrast good. shipping weeks
M***i
Perfect.
M***h
the devise is not working
Customer
Nice product, feel cheap material. The shipping was very fast.
A***n
Delivery as a meteor, ordered 30.03, received 09.04 it’s just nonsense. The product is packed in a dense puffy package. The box as a whole is in order, a little from the corner wrinkled. The holder itself is fine, everything is whole. The smell is not very pleasant plastic, i think it will fade. It remains to check in on the case. I bought it for a gift, i hope the mount is suitable, if not, then alas and ah. Later i will add a review how it works. Thank you very much for the speed delivery. Still by weight was not docking to 25gr.
N***o
Delivery is fast. Bholds well, charging works.
T***m
Automatic, although the cost performance is very wonderful.
J***a
Order arrived very quickly. Charger works as expected, recommend store
C***c
Everything is super.
I***e
Packing is won, but product is no more than four. The tea is fixed in force some weak living like baby easy navigation. Wireless charging bracket cheap and hopefully bought four.
S***c
Fast orzwsylka 2 weeks to Poland, recently China Post the improved the. General looks all good, mount on checkered, but no kickstand which can be a problem, for some will sometimes opadał. MicroUSB socket for power supply is can be problem as someone bought with think of iPhone.
U***l
After I use my comment about the product, I will
H***v
Thank you
F***o
Thought the metal, was completely plastic with a smell.
I***n
Excellent charging two weeks to msk. through the unit with fast charging charges adequately. Phone mate 20 pro.
I***a
Good charging and holder. Not shaking. Iphone xp
E***A
Very interesting thing, works well, fast delivery. Very convenient in operation.
V***V
Novosibirsk reached 21 days. Works. The fastening is very flimsy. I had to throw out a separate part of the fastener. Came without it. Keeps great.