Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***a
All excellent original wire from the watch settled perfectly in 2 layers, wire type c included phone watch and earphone charges well
D***k
It’s okay, fast delivery, not tested yet, until Christmas.
B***i
It came in 18 days, very beautiful as i expected
J***j
Spvidka delivery. Garnet is a pack. Home block living
R***f
Same as photos
E***M
Everything is wonderful, but after a week began to flicker 3 diodes and yellowed
E***e
So cool ant futuristic, in love!
R***v
Cool charging. Everything works. Simultaneously charges both iphone and apple watch (it’s good that from the native tablet). There is a backlight and magnetized laiting for eirpods.
E***v
Everything is decent, everything is charging!
M***i
Excellent
N***v
Quality of performance is average. Charging for the watch is not included in the kit is also not suitable charging with a long wire, it will not fit. Before spb 4 weeks. Of the pros-quickly charges.
%***B
Amazing perfection
M***v
Great thing. Thought it would be worse. Turned class. And the wire for macbook is suitable!
F***v
Very twisted charging, came quickly, the quality is good, charges everything at once and watches and headphones and phone
P***n
Fully corresponds to the description. The watch is charged with a native charge that comes with the watch. The wire with the tablet is very neatly placed inside the gadget in a special channel. Everything is neatly and qualitatively collected.
K***a
Excellent product, came for 2 weeks in kazan, its money is definitely worth it) charges all gadgets)
K***A
Well packed, everyone is happy. I do not know how much will last, but this device greatly facilitates life))) all at once charge and do not carry a million wires.
A***o
Ordered along with the cord for charging the eplwatch, so as not to pack the native cord in the device. Iphone x, applewatch 4, airpods-everything is charging perfectly. Convenient device. Seller recommend! Price-quality is quite acceptable!
E***a
Works! Minus that inside you can accommodate only a short wire for charging the watch, otherwise it does not close .. The phone in the case charges too