Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***a
Very good product
V***r
ordered 29.03 and receiver 09.04. great. nice. the other one not tested because i Will give it as a present.
L***o
Amazing, works well and the handling of buttons and remote control is easy to learn. Satisfied with the purchase.
D***a
Great product, fest delivery, good quality
J***z
It works perfectly.
A***s
Excellent product, came as it appears in the image. Thank you!
V***v
It came quickly. The packaging was very wrinkled, but the device is whole. Works great. Surprised the remote. Operates within a radius of not more than one and a half meters. Otherwise, everything is fine, i recommend to buy!
Customer
the package was mangled very badly but it seems the unit is still intact, not sure if the top of the product is supposed to be coming off and not stay locked in place. the user manual is not really clear but I managed to go through it just fine and yes it does not come with a sample essential oil. so make sure you buy one separately. Wil keep monitoring the unit.
L***z
I get the order right.
Customer
Excellent product, a little poorly embaled as the box arrived something damaged but everything else is fine.
M***p
Perfect, quickly and easy !
C***o
The product has arrived in Italy on schedule. The shipment has been prepared bad, in fact the parcel arrived damaged both at the top of both laterally. Being a gift I couldn’t try the device, I accepted the parcel with reserve.
A***o
It’s very sweet, it needs to be installed.
L***o
Excellent product, very good quality
G***a
Ordered 29.03, came to the post office in kiev 18.04. Everything came in whole and complete. The boxes are only slightly wrinkled, but it’s not scary. I ordered as much as 5 pieces, because the thing for home and office is very useful!! Height 24 cm. Plastic does not smell. Boldly take, you will not regret
P***z
Very good product, in 1 hour test works correctly, will continue to test any additional comments i will do at your opportunity, well packed and fast delivery
Customer
Arrived in 21 days. THE packaging was a little amaçada, but the product is OK, undamaged and working perfectly, like the product! Seller fast answer my questions!
D***a
Delivered to volgograd for 6 days, the company sdek, straight to the door)) Of course, like everyone here, the box came slightly wrinkled, but it’s more like ours at the airport threw)) Everything is fine!) take, i recommend the store!
O***n
I bought my mother, she kind of liked it, there are different modes of work, illumination, everything works.
M***l
Looks great received in a short period as described by the store Thank you After the experiment سأضيف more