Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***k
Shipping is a bit slow but OK women finish may be different
H***s
Good, fast, trustfull en no BS Seller! Thhank you! Cable is light, flexible en clean looking. It opens up the highs, and taming down mid-bass of CCA C10. It does the job, exactly wat i wanted! Tested with Xduoo XD 05 DAC with Burson V5i Opamp. This 8-core silver cable is not recommended with KZ ZS6 and TRN V80 because it will add even more highs on these already very bright and sparky IEM’s. Remember material resistance will alter audio frequenties in good or bad way: Copper=Bass emphasize. Silver=Highs emphasize. Mixed=Balanced emphasize
Customer
The parcel reached 12 days to moscow. The cable is soft, 2pin for kz es4 came up. There is no distortion of sound.
K***r
It’s a great product for the price. The delivery took about a month. I opened it as soon as I got it. I was surprised because the line was so soft. The sound is good. 100% repurchase intention.
Y***v
Quality balanced cable (took 2pin 2.5), there is protection against bending, burrs soft
S***n
wrong product, but the store did not help at all
S***v
Delivery-13 days to siberia. The cable is satisfied, i use it in conjunction with kz as10. Compared to the standard cable-the sound is more detailed, it is more interesting to listen to the songs) the cable is braided, but i would like it to be also in the protective shell, like on the burrs. Just there are fears that you can hook up with a separate twisted cable for something and damage. The color of the cable gives blue, it did not like (you can see in 3 pictures). In general, the purchase is satisfied.
K***s
Good cable, good quality
D***g
Tremendous sound quality of improved has four key
Customer
The store is very kind and the price is good. He sent this cable fast So I got nice cable today. I recommend this shop
K***r
Free shipping good sound quality good
M***s
Fast shipping, excellent product, good quality cable at low price, corresponds to that of the photos, excellent sound, store and recommended products, 100% satisfied. Thank you
D***v
Wire fire, sound changed, became softer, satisfied as a luck, recommend!!!
J***k
Very satisfied
A***s
Very nice cable, soft and flexible. It does improve the quality of the sound. I recommend!