Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of topsmartaccessories.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Hedsets are amazing! The music sounds perfect! They work as they should! The only remark I have to say is that the cable and the colors are not as described in the pictures. Check the image and the differences. But overall, I am really satisfied!
Excellent earphone, out of the ordinary sound, perfect delivery and congratulations to the store, for the dedication!
Very attentive store, i send the package on the same day, i delay very little to arrive, i arrive all in exelent conditions and all the units i ordered (12), i also declare the order for 8 dollars to be tax lob, i recommend it!
Product Delivery to my hand on time. There was no shortage of sobs.
Excellent product, very good quality, fully recommended, arrived early. Thank you very much
I asked fuscia but I got gray and black.
I bought 10 and all the units arrived, plus i sent the colors that the pedi, 4 black and 6 purpura, very grateful, in shipping was pretty fast, only 3 weeks took to arrive
Excellent ears, slightly less than es4 but by sound almost the same, well, there can be a little more high frequencies.
100% original, very good sound and super recommended store
Very good product is heard well and arrived before the date q was
4.10 made order. After 2 hours was prepared for shipment. pretty quickly came to ukraine. ia customs and the fast express kept it for almost 3 weeks. the result: repacked and i received it on ukrpost 5.02. Shop and i recommend it. You won’t regret it.
All excellent super fast store work and slow our delivery service. great product and shop. 5 ++++++. recommend.
Headphones are just fire, who doubts to take or not to take, then take it without hesitation. They’re definitely worth their money. Headphones are quality, the sound is excellent. The wire is unusual, durable enough. Delivery is relatively fast ~ 3 weeks.
Products according to the ad. Product function with normal. Terimakasih.
Shipping was excellent, fhegou in 20 days here in BR so it took to get why had a problem with the office